Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your box to request a return. 

To be eligible for a return, your box must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@craftcherry.co.za. Please note that we will be in contact with you regarding shipping the return back to us. Given the free shipping policy that we have, the return shipping will be at your own cost. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@craftcherry.co.za.

Damages and issues
Please inspect your order upon receipt and contact us immediately if any item is defective or damaged so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@craftcherry.co.za.